Massachusetts has one of the most comprehensive Lemon Laws in the country, which comes in handy when you’re trying to lean on a car manufacturer to do the right thing.
One of our recent Mass Lemon Law success stories involved a client who had a 2007 Jeep Commander with a water leak problem. Our client presented his vehicle to an authorized dealer five times for repairs, but the leak was never fixed. Three weeks after this client contacted our office, we were able to convince Chrysler to submit an offer to repurchase the vehicle.
It seems that our client’s 2007 Jeep Commander isn’t the only one with problems. A quick search of the NHTSA database shows 31 complaints for that vehicle. Many owners complained of stalling, while others complained of unexplained acceleration, brake failure, and rain leaking in and flooding the vehicle. One of the most startling complaints involved a six-year-old boy who crashed his family’s Commander into their house – even though the keys weren’t in the ignition and the engine wasn’t running!
It’s pretty nifty to see the law actually working for Massachusetts consumers, though, and we were glad we were able to help!!!